Terms of Service

This agreement is a legal contract between you and Xiangjiao VPN (the 'Service Provider') regarding the download, installation, and use of VPN clients and related network connectivity services.

By downloading, installing, or using the App, you confirm that you have read and agreed to this agreement. You may not copy, modify, reverse engineer, decompile, extract source code, translate app text, or create derivative versions without authorization. Intellectual property rights in the App, trademarks, interface, and related content belong to the Service Provider or lawful rights holders. To maintain service quality, we may adjust features, plans, or fees and will communicate material changes where appropriate. You are responsible for securing your device and account credentials, and we do not recommend jailbreaking or rooting your device.

This Service may integrate necessary third-party services, such as Google Analytics and Firebase Crashlytics. When using related functions, you are also subject to those providers' own terms and privacy policies.

The service depends on a stable network environment, including Wi-Fi or mobile data. The Service Provider is not responsible for failures caused by unpaid mobile service, data limits, poor local signal, carrier policy, or regional network restrictions. Use outside Wi-Fi may incur mobile data charges, and roaming charges are your responsibility.

Users are responsible for their own use of the service and must comply with applicable laws, regulations, and platform rules. We work to maintain accurate routing information and client versions, but some network conditions depend on third-party infrastructure and may change. To maintain compatibility and security, the App may release updates from time to time, and you agree to install current versions when necessary. The Service Provider may suspend, limit, or terminate service in reasonable circumstances.

Software Non-Refund Policy

Thank you for choosing Xiangjiao VPN. Before purchasing, please confirm the plan details, supported platforms, and your intended use case.

Non-Refund Policy: Digital services are considered delivered once activated. Unless required by law or expressly promised by the purchase channel, refund requests are generally not accepted.

Product Evaluation: We encourage users to test the free version or trial benefits before purchasing a paid plan, so they can confirm app compatibility, route quality, and speed.

Customer Support: If you encounter installation, connection, account, or node issues, contact our support team for assistance.

Technical Issues: If technical problems affect normal use, we will make reasonable efforts to troubleshoot and resolve them. Refund eligibility depends on the purchase channel and applicable rules.

Unauthorized Use: Refunds will not be provided if account access, licenses, or digital benefits are shared, resold, or used for unauthorized purposes.

Policy Changes: We reserve the right to modify or update this refund policy as permitted by law. Updates will take effect after publication on our website.

By purchasing and using this service, you agree to follow this non-refund policy and the related terms of service.

If you have questions about the refund policy, please contact our support team for clarification.

The terms and conditions of this agreement may be updated periodically. You are advised to follow this page to obtain the latest version. Changes take effect immediately upon publication. If you have any inquiries regarding Xiangjiao VPN's service agreement, please email [email protected] to contact us.